Job Description

Description
Job Title: Appointment Scheduler (Fully Remote MUST BE LOCATED IN THE DFW AREA )
*Training will be done in office then fully remote.*
General Summary of Duties: The Appointment Scheduler will report to the Appointment Scheduling Manager. The position will provide exceptional customer service to new and established patients. This role is crucial to the overall patient experience and will require multi-tasking, focus and effective communication. It is also the duty of the appointment scheduler to maintain accurate records and update necessary information for established patients.
Position Responsibilities
Answer phones within two rings.
Schedule established and new patient appointments in accordance with physician templates and preferences.
Request copies of imaging, lab reports, or sleep studies in accordance with chief complaint.
Respond to patient communications via email, phone, or web submission.
Demonstrate proactive initiative by troubleshooting potential conflicts and directing to the correct department.
Communicate with MA’s and front office coordinators to ensure a smooth clinic flow.
Enter patient demographics, pharmacy and all insurance information accurately into their chart.
Check voicemail messages and distribute appropriately.
Handle referrals effectively and in regards to our policy and procedures.
Schedule audio appointments when necessary.
Use customer service principles and techniques to deal with patients calmly and pleasantly
Other duties as assigned by physicians, practice administrator and/or management.
Expectations
Leadership / Communication Skills
Excellent communication skills
Works well as a team
Independently driven to succeed
Assertively acts as a support to other staff members
Time Management / Responsiveness
Reliable
Efficient & accurate reporting
Proactive problem-solving
Able to anticipate patient and team needs
Quality of Work
Attention to detail
Thorough data entry
Document essential information for practice benefit
Good Spelling and Familiarity with Medical terminology
Qualifications
Experience and skills
Minimum one year customer service experience preferred
General working knowledge of office atmosphere and etiquette
Ability to maintain fast-paced office environment
Experience verifying insurance, working knowledge of deductibles, out-of-pockets and coinsurance

Job Tags

Work at office, Remote work,

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