Job Description
MRF 145090
Is This YOU? Then We Want to Meet You! We are looking for a Customer Success Manager (CSM) with a strong focus on payment recovery and revenue optimization. This role is similar to our traditional CSM positions but with an added emphasis on data analysis, reporting accuracy, objection handling, and recovery performance.
The ideal candidate is highly analytical, comfortable working with numbers, and experienced in reviewing, validating, and interpreting data to drive insights and results. You will work closely with internal teams and clients to ensure payment recovery initiatives are executed effectively and reported accurately.
Who We Are At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To - Manage and grow assigned client accounts with a primary focus on payment recovery and revenue retention initiatives
- Act as the main point of contact for clients, providing strategic guidance and performance updates related to recovery efforts
- Review, validate, and analyze reports shared by internal teams (including BTS) to ensure data accuracy, consistency, and completeness
- Create, maintain, and present detailed performance reports using Excel, Google Sheets, or data visualization tools
- Monitor recovery metrics, identify trends, gaps, and opportunities, and proactively recommend improvements
- Handle client objections related to recovery outcomes, performance, or data discrepancies with confidence and clarity
- Collaborate with internal stakeholders to ensure recovery strategies align with client goals and LTVplus standards
- Support forecasting, performance reviews, and business recommendations using data-driven insights
- Ensure all recovery-related processes align with agreed SLAs, targets, and operational standards
Requirements - Proven experience in a Customer Success Manager, Account Manager, or similar client-facing role
- Strong analytical mindset with a love for numbers and data
- Hands-on experience creating and analyzing reports using Excel, Google Sheets, or other reporting/visualization tools
- Ability to scrutinize data, identify discrepancies, and ask the right questions to ensure reporting accuracy
- Excellent communication skills, with the ability to explain data and performance clearly to clients
- Strong objection-handling and problem-solving skills
Nice to have - Background in sales-focused accounts, collections, revenue recovery, or payments-related roles
- Experience working with recovery metrics, churn prevention, or revenue optimization
- Familiarity with payment systems, billing workflows, or subscription-based business models
Working conditions Will be working Mondays-Fridays between 7 am-6 pm EST
Tech Checklist – Gotta Have It!- A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment? Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Job Tags
Remote work, Worldwide, Monday to Friday, Flexible hours,