Data Entry Specialist (FT) Job at Universal Transportation Systems, Camp Washington, OH

a1VVWXpZRjQ4T2ZRZ2JpZi9LdHNuUStPK1E9PQ==
  • Universal Transportation Systems
  • Camp Washington, OH

Job Description

Data Entry Specialist (FT) Location Cincinnati, OH (Camp Washington area) : DATA Entry/Call Center Specialist General Purpose:
  • The data entry provides a clear understanding of the data entry specialists/call reps role in both outbound call centers and the inbound call center. It details the duties, responsibilities, and skills needed to work in a call center/data entry.
  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks, Duties and Responsibilities:
  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders and forms
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
Education and Experience:
  • high school diploma or equivalent
  • proficient in relevant computer applications
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Job Tags

Full time, Work at office,

Similar Jobs

Pinell Studios

Travel Agent Specialist Job at Pinell Studios

 ...Were seeking a motivated and detail-oriented Travel Agent Specialist to help clients research, plan, and book travel experiencesfrom relaxing beach trips to bucket-list adventures. This remote role offers flexibility while assisting travelers worldwide. Key Responsibilities... 

Steris Corporation

Service Support Administrator Job at Steris Corporation

 ...innovative healthcare and life science product and service solutions around the globe. Position Summary As a Service Support Administrator I (SSAI), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in... 

Wingstop

Assistant Manager Job at Wingstop

 ...to deliver a flavor experience. We are looking for excellent assistant manager candidates to oversee and coordinate with the store...  ...the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution... 

EssilorLuxottica Group

Sunglass Hut - Assistant Manager I Job at EssilorLuxottica Group

 ...authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. A world leader in the...  ...more by following us on LinkedIn! GENERAL FUNCTION The Assistant Manager I is a core member of the leadership team that drives... 

The State of New Hampshire

EQUIPMENT OPERATOR Job at The State of New Hampshire

 ...Posting Department of Military Affairs and Veterans Services Pease Air National Guard Base Portsmouth, NH EQUIPMENT OPERATOR Position # 19343 $17.81/hour - $23.39/hour 40 Hour Basic Work Week This position offers a...