Provide IT technical support for fulfillment operation center. Work independently and with minimal supervision. Responsible for prioritizing work based on criticality. Responsible for individual workload and the implementation of efficient time-management practices to ensure that all individual work is addressed within established SLAs.
Shift Timings: Monday - Friday 12:15 AM - 8:45 AM PST
Responsibilities:Analyze, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal customer.
Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting issues.
Assess issues and recommend alternative actions for incident resolution if available.
Facilitate escalation and communication with home office and/or offshore IT teams, and/or vendors, to resolve local incidents that require more advanced knowledge and skillset.
Hardware installation, configuration, and maintenance of all desktops, laptops, and peripherals.
Hardware installation, configuration, and maintenance of all RF and RFID equipment.
Perform Bare-Metal desktop builds using Windows SCCM
Perform software installations using Windows Software Center Support Console
Understand business processes being supported in fulfillment center and the related critical applications.
Interact with business customers and react accordingly to changing environments and business needs.
Support the policies, practices, and methodologies of the IT organization.
Participate in IT Field Operation initiatives and projects as they arise.
Identify trends to proactively prevent problems and escalations.
Ability to lift
MINIMUM POSITION SPECIFICATION GUIDELINES
Basic Knowledge:
• Technical Institute/Associate Degree in Computer Information Systems or related subject matter; equivalent formal training
• Proficient aptitude for logical thinking and analytical processing
• Strong communication skills, written and verbal
• Strong partnering and teamwork skills
• Customer focused
• Multi-tasking
• Ability to work in a fast-paced environment
Positional Knowledge:
• Proficient knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Proficient knowledge of Windows operating system and networking
• Proficient knowledge of Unix operating systems
• Proficient knowledge of BMC Remedy ITSM software for incident, problem, work order, asset, and change management
Previous Experience:
• Proven work experience or demonstrated knowledge with IT support, PC/LAN and other related hardware/software
Pay Range: USD $22.31 - USD $27.88 /Hr....leading cargo handling company, renowned for its safety, efficiency, and knowledgeable team. We are currently seeking a skilled Equipment Operator to join our team of dedicated stevedores. In this role, you will operate and maintain various equipment, including track hoes...
...resume on ****@*****.*** . Role: Power Platform Cloud Architect Location: Remote 1. SCOPE OF WORK The... ...Power Platform or Azure or AWS or Terraform Certifications or Google Cloud Platform is mandatory (Minimum 2 certifications in any...
...cocktails, and lively atmosphere. We are committed to ensuring a safe and secure environment for our guests and staff. Job Summary We are seeking an experienced and professional Security Manager to lead and oversee our security operations. The Security Manager will...
...Transform. Yellowstone Local is proud to represent McBride Lighting & Electrical Services, an industry leader in electrical solutions... ...the Denver metro area. Youll be performing installations, maintenance, and service work, bringing power and solutions to homes and businesses...
...IMMEDIATE NEED FOR CNA's AT AHC. Day and Night PRN Shifts available! Certified Nursing Assistant (CNA) Arkansas Health Center (Benton, AR) Location: Benton, Arkansas (Saline County) Facility: Arkansas Health Center State-operated long-term care facility...