Peer Supports reflect a commitment to UnityPoint Healths FOCUS values and play a vital role in the experience of our patients families and visitors. To Share your lived experience to inspire hope. As a central point of contact they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
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Find a fulfilling career and make a difference with UnityPoint Health.
Interacts with patients families visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Help patients overcome barriers to services which include but are not limited to anxiety financial deficits transportation issues health limitations etc.
Helps patients get connected to community resources
Assist patients in completing patient assistance and other public assistance forms
Assist patients in completing health questioners
Provide direct services to patients as needed including but to in home services
Respect patient confidentiality and interact with others in a professional manner
Makes monthly contact with patients enrolled in IHH through phone or face to face contact to fill any gaps in care that are identified.
Consults with members of the healthcare team and provides updates and other information to patients and families.
Gather verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
Demonstrates effective and caring communication skills and telephone techniques and etiquette.
Document on contact with patients in EPIC.
Education:
High School Diploma or GED required
Associates degree in Social Work Human Services or another Human Service related field preferred
Experience:
Must have lived experience with one own mental health and in a state of recovery required
Experience with providing service to individuals with a severe and persistent behavioral health needs preferred
License(s)/Certification(s):
Valid Class D drivers license when driving any vehicle for work-related reasons. Must be 21 years of age.
Completed or will complete a state sanctioned Peer Support Specialist training no later than 6 months after ones start date
Certified Mental Health Peer Support Specialist or Certified Peer Recovery Specialist through Iowa Board of Certification or will complete within 12 months of hire
Knowledge/Skills/Abilities:
Ability to delegate wisely exercise good judgment maintain good interpersonal relationships adapt to change evaluate critically and think creatively. Individual will demonstrate knowledge and skills necessary to provide appropriate care to adult and geriatric patients with severe and persistent mental illnesses. Individual will demonstrate effective written and verbal skills allowing communication with physicians co-workers other clinic/hospital personnel as well as the public. Position requires good organizational skills.
Other:
Use of usual and customary equipment used to perform essential functions of the position. Position requires working remotely in community and/or from home. Must have access to cell phone use during working hours.
Required Experience:
IC
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