Job Description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

Position: Receptionist PACE

Reports To: Director of PACE

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a community member who loves taking care of others and believes in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Receptionist. As the face of PACE program in Queens, this individual sets the tone for the job seeker experience. The receptionist will be responsible for the daily operation of the front office and manage the inflow of visitors looking for career support. This individual will be a master juggler and lead with warmth, positivity, and empathy.

The Awesome Things You’ll Do

• Manage Front Desk, Greet, take messages and ensure all who enter feel welcomed
• Using a multi-line switchboard, answers and appropriately routes internal and external calls.
• Receives and greets visitors and directs them to their proper destination.
• Responds to routine inquiries from the public and refers to non-routine, sensitive and/or complex requests and other inquiries or complaints to appropriate staff.
• Distribute Metro-Cards
• Taking attendance and collecting attendance documentation, as needed.

Our Must Haves

• 3 years of front desk experience with the ability to work in a fast paced environment and able to multi-task.
• HS/GED equivalent minimum requirement
• Knowledge of standard office practices and procedures
• Knowledge of telephone techniques and etiquette.
• Ability to operate a multi-line telephone system, computer and other standard office equipment.
• Handle a high volume of calls with courtesy, speed, and accuracy.
• Maintain effective working relationships with staff; communicate with the public in a courteous professional manner using tact and patience.
• Work independently with general supervision; understand and carry out written and oral instructions.
• Knowledge of Microsoft Office, excel, word, etc.
• Participate in required professional development and trainings as assigned or approved for professional job growth.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you need assistance with your application, please reach out to humanresources@goodwillny.org

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