Job Description

Salesforce Business Analyst

Role: Salesforce Business Analyst

Location: Canada (Remote)

Work Authorization: Canadian Citizens / Permanent Residents / Open Work

Compensation: $40/hr $65/hr CAD

Travel: Not Required

Ideal Candidates Include:

• Recent graduates with a background in Business, Information Technology, or Computer Science
• Customer Service, Operations, Admin, or Support Professionals transitioning into Salesforce careers
• Salesforce Certified Administrators or Analysts seeking hands-on Canadian project experience
• Professionals re-entering the workforce with strong analytical and documentation skills

Key Responsibilities:

• Partner with business teams to gather, analyze, and document Salesforce requirements across Sales Cloud, Service Cloud, and Marketing processes.
• Map current business workflows and identify opportunities for automation and process optimization using Salesforce capabilities.
• Work alongside Salesforce Admins, Developers, and Product Owners to design and deliver scalable, user-centric solutions.
• Build and maintain reports, dashboards, lenses, and data visualizations for key stakeholders.
• Lead and support User Acceptance Testing (UAT), ensuring features meet business needs and documenting testing outcomes.
• Deliver end-user training, create user guides, and provide daily Salesforce support.
• Maintain accurate and detailed process documentation, configuration notes, and change request logs.Stay updated with Salesforce seasonal releases, recommending features that can enhance productivity and business performance.

What you'll Gain:

• Practical exposure to the Salesforce ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Marketing tools, and Analytics.
• Mentorship and guidance from seasoned Salesforce Consultants and Admins.
• Real-time experience working with Canadian organizations across industries such as finance, healthcare, retail, and technology.
• Career growth opportunities into roles such as:

Salesforce Business Systems Analyst
Salesforce Functional Consultant
CRM Analyst
Project Coordinator / Junior PM

Apply Now
Kickstart your Salesforce career with a Canadian organization that values innovation, collaboration, and continuous learning.
Join us as a Salesforce Business Analyst and play a key role in transforming digital customer and business operations across Canada.

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