Job Description

Job Description

We are seeking a self-starter with an unshakably positive attitude to collaborate and deliver outstanding work in a highly evolving and ambiguous environment. You will join an ambitious team that is redefining how we approach incident management. JPMorgan Chase is hiring a Senior Associate to support the Incident Management Team within JPMC’s Consumer & Community Banking division.

As a Senior Associate on the Incident Management Team, you will play a pivotal role in managing partner facing incidents to resolution.  No two days will be the same, as you work at the intersection of technology and operations , addressing some of the most critical issues impacting our partners. You will work closely with expert teams, shaping conversations around incident response strategies and emerging best practices. This role offers a dynamic and fast-paced environment where your strong collaboration, self-motivation and communication skills will be highly valued.

Job responsibilities

• Support execution of multi-disciplinary strategic, integrated communications efforts to drive incident management priorities
• Build perspectives through research, analysis, and intuition on incident trends and response strategies
• Manage coordinated incident response across multi-disciplinary teams

Required qualifications, capabilities, and skills

• 2+ years of experience working in a fast-paced, dynamic matrixed environment
• Excellent written and verbal communications skills
• Knowledge of, and/or passion for incident management
• Strong project management and organizational skills (ability to manage multiple, high-priority initiatives concurrently)
• Self-starter, able to work independently and drive deliverables
• Build relationships across all levels of the organization
• Results-oriented, intellectually curious, with attention to detail and a bias towards action
• Ability to interview subject matter experts, compile large amounts of information, and communicate research to senior leadership in multiple formats

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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