Job Description

Senior Hotel Reservation Specialist

Landry’s has an open position as a Senior Reservation Specialist to support The Post Oak Hotel at Uptown Houston. The position is located at our Corporate Headquarters in the Galleria area of Houston, TX. We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!

• Answer all incoming calls in a friendly, energetic and efficient manner
• Deliver an exceptional guest experience in every interaction
• Operate communication systems, such as telephone, two-way radio and Synxis email requests
• Provide guests with information concerning the hotel room accommodations, amenities and services
• Obtain the necessary information from guest and utilize Visual One to input reservations and HOTSOS to communicate service requests
• Direct calls to guest rooms, staff, or departments through the PBX system. Perform Outbound/Follow-up calls to address guest’s requests
• Suggests relevant upsells and convert calls into reservations

• The ideal candidate will have at least two (2) years of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience
• Effective in following and achieving department quality assurance and sales goals
• Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change
• Exceptional Customer Service skills are essential for this position
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in fast-paced environment
• Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM
• Intermediate computer skills required, i.e. Web Browsing, Email, Typing
• MS Outlook, Excel, Work and Acrobat Adobe

 
Hours: We operate daily from 7am - 11pm. Scheduling will be mainly based on call volume and needs of the contact center. We offer opportunities to change schedules based on performance.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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